Legal
Privacy notice, cookie policy and website terms of use.
Privacy Notice
Last updated: 10 July 2026 (draft for legal review)
Who we are
PassionJet (“we”), a San Marino training organisation (in application for ATO certification), is the controller of your personal data. This notice explains how we handle personal data collected through this website, our admissions process and our training portal. Our registered business details and data-protection contact are set out under “Contact” below.
What we collect
Depending on how you interact with us we collect: identity and contact details (name, email, telephone, country); licensing and eligibility data (licence type and details, ratings, medical-certificate validity, English-language proficiency); your application, enquiry and message content; training records created during your course (attendance, grading, assessments, tests and checks, instructor comments); electronic-signature records for your training agreement (the name you sign under, and the date, time and reference of signature); billing and payment records (invoices and payment status; card payments are processed by our payment provider, which handles your card details directly — we do not store full card numbers); and limited technical/usage data from your visit.
Why we use it
To respond to enquiries, assess eligibility, manage admissions and enrolment, deliver and record training, meet our regulatory and record-keeping obligations, and improve our services.
Legal basis
We process personal data to take steps at your request before entering an agreement, to perform our agreement with you, to meet legal/regulatory obligations, and for our legitimate interests in running the organisation.
Sharing
We share data only as needed: with the San Marino Civil Aviation Authority and other authorities and examiners where required; with your sponsoring operator where one funds your training; with our approved training and simulator providers under agreement (including CAE Dubai); and with the service providers who operate our systems on our instructions — our website and portal hosting providers, our electronic-signature provider, our payment provider, and our email provider. We do not sell personal data.
Retention
Training and certification records are retained under our Records Retention & Data Protection Policy (PJ-ATO-CMP-002): at least five years after course completion. That is the Company's own standard and is longer than the regulatory minimum, so that a former trainee, instructor or examiner who needs evidence of their training or authorisation can still be given it. Skill test and proficiency check reports are held for the same five years, which the examiner is separately required to hold under CAR LIC LIC.1030(c). Some records are held longer where a rule, contract or statute requires it. Other data is kept only as long as necessary.
Your rights
Subject to law, you may request access to, or correction or deletion of, your personal data, and object to or restrict certain processing. Some regulatory records must be retained regardless of a deletion request.
International transfers
PassionJet is established in San Marino, training is delivered in Dubai (UAE), and our commercial and platform arrangements are governed by DIFC law; some of our service providers are located in the European Union, the United Kingdom and the United States. Your personal data may therefore be transferred and processed in these locations. Where data is transferred across borders we apply appropriate safeguards, including provider agreements incorporating recognised standard contractual protections.
Contact
Data protection enquiries: privacy@passionjettraining.com. The Compliance Monitoring Manager oversees data protection.
Website Terms of Use
Use of this site
This website provides information about PassionJet’s training courses. Content is for general information and does not form a contract; specific course terms are set out in your training agreement.
Accuracy
We take care to keep information current, but prices, dates and course details are indicative and may change; a written quote is issued before enrolment.
Cancellation, withdrawal and refunds
These are the terms set out in clause 8 of the Student Training Agreement & Terms (PJ-BUS-AGR-001). Simulator slots are booked and paid for in advance, so a refund reflects the costs already committed on your behalf. The schedule below applies to cancellation or withdrawal by you, measured in notice given before the scheduled course start, unless a different statutory right applies.
| Notice before start | Refund of course fee | Deposit |
|---|---|---|
| More than 60 days | 90% refund | Non-refundable |
| 31–60 days | 70% refund | Non-refundable |
| 15–30 days | 50% refund | Non-refundable |
| 7–14 days | 25% refund | Non-refundable |
| Less than 7 days, or after the course has started | No refund of committed slot and instructor costs | Non-refundable |
If we cancel. Where the ATO cancels a course for its own reasons, you are offered a transfer or a full refund of fees paid for training not delivered.
Simulator unavailability and other force majeure. Where a course cannot run for reasons outside our control, you are entitled to a transfer to the next available course.
Slots you cannot use. A session missed because your licence, medical, language proficiency or documentation is not current, or because you are not fit to train, is treated as used. This is why we check your document expiry dates against your course schedule before you enrol, and again before each session.
The deposit is non-refundable in every case above. It secures a simulator slot that we pay for whether or not it is flown.
Applications
Submitting the enquiry form does not guarantee a place. Enrolment is subject to eligibility, availability and a signed training agreement.
Intellectual property
The PassionJet name, logo and site content are our property or used under licence and may not be reproduced without permission.
Liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of this site.
Governing law
These terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Dubai International Financial Centre (DIFC), and the DIFC Courts have exclusive jurisdiction. Where you contract with us for training, the governing law and dispute-resolution terms of your training agreement apply to that relationship.